Last updated: April 1, 2020
During the time of COVID 19 we follow strict production and handing measures and can not have anything returned or exchanged under any circumstance. All sales are final which includes items gifted. Please pay close attention to product description and sizing details. Options for resale include buy/sell/trade groups however Canoe & Lake is not responsible for any fulfillment of customer support for resold items. If reselling items it is recommended you follow public health quarantining requirements of all textile and paper products.
Public health officials require quarantining of items that are textiles or paper goods. This is not something that is feasible for all small businesses due to space for quarantining items properly. Even big box stores are forcing final sale policies on clothing, bedding, towels and paper goods. If you were bought a gift from Canoe & Lake please note the purchaser was made aware of the policy at time of purchase. Reselling Canoe & Lake on buy and sell groups is permitted but Canoe & Lake is not responsible for any fulfillment or quarantine requirements for sales outside of canoeandlake.com
Thank you for understanding.
Local Pick Ups
We do offer local pick ups so long as you can commit to picking up your order within 24 hours of receiving an email stating "Your Order Is ready" which is typically within the first 24 hours of placing your order.
Local pick up is an option at checkout only if you are NOT paying Apple Pay or Paypal. If you do not see the Local Pick Up option at checkout it is likely due to the payment method you are using.
Once an order is placed if shipping has been selected you can not switch to local pick up. We have integrations with our shipping provider so it is not possible to do this once shipping has been selected and paid for at checkout.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Apple Pay payment details, Google Pay payment details, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
If you choose to opt-in to our newsletter mailing list we use KLAVIYO to store your email address in order to send you news about products, sales, promotions, events & blog posts. We will use your email address for this purpose only and will not share with 3rd parties. You can unsubscribe from this mailing list at any time by selecting 'unsubscribe' at the bottom of any newsletter we send to you.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We also use a Facebook Pixel to track conversions from Facebook ads, optimize ads based on collected data, build targeted audiences for future ads, and remarket to qualified leads.
We and our partners use various third-party and social media platforms to personalize content and ads, provide social media features, improve your online shopping experience and analyze our traffic. The cookies gathered using this technology will provide you with targeted advertising from this site and other advertisers.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Canoe & Lake Inc
[Re: Privacy Compliance Officer]
182 Wellington Street (Basement Unit 7), Bowmanville, ONT, L1C1W3